Frequently Asked Questions

Q: What is an INClub card?
A: The INClub card is a guest loyalty card. Players use it to track their daily average play in order to receive discounts, offers, and participate in promotions. The more you play, the more you are rewarded.

Q: Do I have to be an INClub member to participate in promotions?
A: Yes. According to company policy and governing commissions, you must be an INClub member to participate.

Q: What is the tier evaluation period?
A: Tier evaluation periods are May 1st – October 31st and November 1st – April 30th each year. INClub members have 6 months to earn tier points to either
     a) Remain in their current tier status
     b) Increase their tier status

Q: What happens to my base points after the tier evaluation period?
A: While you do start building new tier points in the new evaluation period, previous points earned remain on your account for redemption.

Q: Do my INClub points expire?
A: INClub points are redeemable for at least 6 months. They will only expire if there is inactivity on an INClub account for 6 months.

Q: How do I earn monthly Free Play offers?
A: Monthly offers are based on INClub members play in a certain time period. Each member may receive different offers based on the category he/she has qualified for. Free Play & Dining offers may change from month to month based on the member’s history of play.

Q: Who do I contact if I have a question about my INClub account or monthly offers?
A: You may visit Player’s Club at Presque Isle Downs & Casino, contact your Personal Host, or call us at 866-ERIE-FUN (866-374-3386). For player account protection, we cannot look up account information via email or Facebook/Twitter requests.