Frequently Asked Questions
Is there a Customer Call Center where I can receive information about the property, my ONE Club account, dining, etc?
Yes, please call 866-374-3386 for more information.
What is the age requirement to play at Presque Isle Downs & Casino?
You must be at least 21 years of age to play on the casino floor and 18 years of age to bet on the horse races.
How many games does Presque Isle Downs & Casino have?
There are just over 1,600 of the latest and most popular games on the Presque Isle Downs & Casino gaming floor.
Does Presque Isle Downs & Casino have wheel chairs available for use or rent for people that have trouble walking?
Yes. Presque Isle Downs & Casino provides complimentary wheelchairs available for guests who require them, and they are available on a first come, first served basis. Presque Isle Downs & Casino has no restrictions on the use of personal chair or motorized accommodations.
What are Presque Isle Downs & Casino operating hours?
Presque Isle Downs & Casino is open 24 hours per day, 7 days per week, 365 days per year. Our doors never close.
How many restaurants are located at Presque Isle Downs & Casino?
There are four restaurants on the Presque Isle Downs & Casino property where guests can relax, have a fine meal or grab a quick snack before going back to the gaming area. These dining venues include:
- The Brew Brothers: Meals, Music & Microbrews: Experience live entertainment every Thursday – Saturday while enjoying American-style entrees paired with craft beer, located on the second floor overlooking the racetrack
- The Backstretch Buffet: Our All-You-Can-Eat buffet with themed dining stations in a modern, relaxing environment
- LBV Steak & Pasta: A fine dining experience with our rich Italian heritage, located just off the casino floor.
- The INCafe: Providing quick eats for our guest who would like to get right back to the gaming action.
Does Presque Isle Downs & Casino have a Player's Club?
Yes. Presque Isle Downs & Casino, along with our sister properties, offers free sign-up membership for the ONE Club. Guests are able to utilize their ONE Club card during game play, instantly earning rewards, special bonus offers and qualification for upgraded tier status. Guests can also utilize their ONE Club card and rewards at any of our sister properties. Ready to start earning ONE-of-a-kind rewards? Visit Guest Services for additional details and sign-up today!
What is the smoking policy at Presque Isle Downs & Casino?
Presque Isle Downs & Casino offers both a smoking and non-smoking gaming experience. The air within the casino is 100% replaced with fresh air three times per hour, and we have several banks of machines and an entire section of the floor designated as non-smoking areas.