Frequently Asked Questions
Is there a Customer Call Center where I can receive information about the property, my player account, dining, etc?
Yes, please call 866-374-3386 for more information.
Does Presque Isle Downs & Casino Offer Gift Cards?
We certainly do. Guests can pick up Gift Cards at any of our Mutuels tellers, or by sending a certified check or money order to the following address:
Presque Isle Downs & Casino
c/o Jennifer Taylor
PO Box 10728
Erie, PA 16514
Our Gift Cards can be used at any Dining Outlet, or can be cashed out at any Mutuels teller. They cannot be used directly at our slots or table games.
What is the age requirement to play at Presque Isle Downs & Casino?
You must be at least 21 years of age to play on the casino floor and 18 years of age to bet on the horse races.
How many games does Presque Isle Downs & Casino have?
There are just over 1,600 of the latest and most popular games on the Presque Isle Downs & Casino gaming floor.
Does Presque Isle Downs & Casino have wheel chairs available for use or rent for people that have trouble walking?
Yes. Presque Isle Downs & Casino provides complimentary wheelchairs available for guests who require them, and they are available on a first come, first served basis. Presque Isle Downs & Casino has no restrictions on the use of personal chair or motorized accommodations.
What are Presque Isle Downs & Casino operating hours?
Presque Isle Downs & Casino is open 24 hours per day, 7 days per week, 365 days per year. Our doors never close.
How many restaurants are located at Presque Isle Downs & Casino?
There are four restaurants on the Presque Isle Downs & Casino property where guests can relax, have a fine meal or grab a quick snack before going back to the gaming area. These dining venues include:
- Churchill’s Bourbon and Brew Bar and Grille: Meals, Music & Trivia: Experience live entertainment every Friday & Saturday while enjoying American-style entrees paired with craft beer, located on the second floor overlooking the racetrack
- The Backstretch Buffet: Our All-You-Can-Eat buffet with themed dining stations in a modern, relaxing environment
- LBV Steakhouse: A fine dining experience with your favorite steak and wine pairings.
- The INCafe: Providing quick eats for our guest who would like to get right back to the gaming action.
Does Presque Isle Downs & Casino have a Player’s Club?
Yes. Presque Isle Downs & Casino offers free sign-up membership for our Players Club. Guests are able to utilize their Players Club card during game play, instantly earning rewards, special bonus offers and qualification for upgraded tier status. Ready to start earning fantastic rewards? Visit Guest Services for additional details and sign-up today!
What is the smoking policy at Presque Isle Downs & Casino?
Presque Isle Downs & Casino offers both a smoking and non-smoking gaming experience. The air within the casino is 100% replaced with fresh air three times per hour, and we have several banks of machines and an entire section of the floor designated as non-smoking areas.